Booking Terms & Conditions

Last updated: July 2026

1. Making a booking

The person making the booking must:

• be at least 18 years old;
• have authority to book on behalf of all guests;
• provide accurate contact, guest, date and room information;
• ensure that all members of the group understand and follow these terms.

A booking is not confirmed until the required payment has been received and Party In Blackpool has issued written confirmation. Customers must check their confirmation and notify us promptly if any information is incorrect.

2. Prices and inclusions

The price shown in the booking confirmation is based on the dates, number of guests, room arrangements and package selected. Only services expressly included on the relevant offer page or booking confirmation form part of the booking.

Single-occupancy supplements, optional extras and services not expressly included are payable separately.

3. Deposits

Unless full payment is required at the time of booking, a deposit of £30 per person is payable to secure the booking.

Deposits are non-refundable when the customer cancels because work, administration and supplier commitments begin once the booking is accepted. However, this term does not remove any refund or other rights the customer may have where Party In Blackpool cancels, the contracted services cannot be provided, or a refund is required by law.

4. Balance payments

The remaining balance must be received no later than 28 days before the arrival date.

Where a booking is made within 28 days of arrival, the full booking price is payable immediately.

Payment reminders may be sent as a courtesy, but the customer remains responsible for paying by the due date. If the balance is not received on time, Party In Blackpool may treat the booking as cancelled by the customer and apply the relevant cancellation charge.

5. Customer cancellations

Cancellations must be sent in writing to sales@partyinblackpool.co.uk. The cancellation date is the date on which the written cancellation is received.

When cancellation is received	Cancellation charge
More than 28 days before arrival	Deposit paid
28 days or fewer before arrival	Up to 100% of the booking price
Failure to arrive	100% of the booking price

Cancellation charges are intended to reflect costs, supplier commitments and losses caused by the cancellation. Where Party In Blackpool is able to reduce its loss, obtain a supplier refund or resell the cancelled arrangements, the cancellation charge may be reduced after deducting reasonable costs already incurred.

Customers are strongly advised to obtain suitable travel insurance covering cancellation, illness and other circumstances that may prevent attendance.

6. Changes requested by customers

Requests to change names, dates, guest numbers, room arrangements or package elements must be made in writing. We will try to help but cannot guarantee that a change will be possible.

Changes are subject to availability, supplier approval, any difference in price, supplier amendment charges and reasonable administration costs. A change is not confirmed until written confirmation has been issued.

7. Changes or cancellations by Party In Blackpool

It may occasionally be necessary to make a reasonable change to the advertised arrangements. Minor operational changes may include alterations to schedules, entertainment, meal times, drink availability or similar details that do not materially affect the overall booking.

Where a significant change is required, Party In Blackpool will contact the lead customer as soon as reasonably possible and explain the available options.

Where Party In Blackpool cancels a booking, customers will normally be offered a suitable alternative or a refund of payments for services that will not be provided, subject to applicable law.

8. Hotel and room allocation

The hotel named in the booking confirmation is the intended accommodation. Room requests, including double, twin, triple, quad, adjacent or lower-floor rooms, are subject to availability unless expressly guaranteed in writing.

Hotel photographs are representative. Individual rooms may differ in size, layout, furnishings and decoration.

9. Arrival and departure

Guests must comply with the hotel’s check-in and check-out times. Early check-in and late check-out are not guaranteed unless confirmed separately.

Customers arriving late should notify the hotel or Party In Blackpool as soon as possible. Failure to arrive without notice may be treated as a no-show.

10. Meals, entertainment and free-bar arrangements

Meal times, menus, entertainment schedules, bar opening times and drink brands may be subject to reasonable operational changes. Set menus may apply.

Guests with allergies, intolerances, disabilities or dietary requirements must tell Party In Blackpool before booking or as soon as the requirement becomes known. Requests cannot be guaranteed unless confirmed in writing.

Free-bar drinks are available only during the advertised hours and are subject to licensing rules and responsible-service requirements. Unless otherwise stated:

• drinks are for registered package guests only;
• one drink may be ordered per person per round;
• drinks may not be stockpiled, shared with non-package guests or removed;
• visibly intoxicated guests may be refused alcohol;
• threatening, abusive, illegal or unsafe conduct will not be tolerated.

No refund is normally due where service is refused because of intoxication, misconduct, licensing requirements or a breach of reasonable hotel rules.

11. Guest behaviour

Guests must behave responsibly and show consideration to hotel staff, suppliers, other guests and members of the public. The lead customer is responsible for ensuring that everyone in the booking follows these terms and the reasonable rules of the hotel and other suppliers.

Party In Blackpool, the hotel or a supplier may end a guest’s participation where conduct includes violence, threats, harassment, serious intoxication, illegal drug use, deliberate damage, persistent disturbance or behaviour that creates a risk to people or property.

A guest removed for misconduct will not normally receive a refund and may be charged for resulting damage, cleaning, costs or losses.

12. Damage and additional charges

Guests are responsible for damage, loss or excessive cleaning caused deliberately or negligently by members of their party. The hotel or supplier may request a security deposit, card authorisation or payment for damage under its reasonable policies.

13. Accessibility and special requirements

Customers must tell us about mobility needs, disabilities, medical requirements or other special requirements before booking. We will pass relevant information to the hotel or supplier, but a request is not guaranteed unless confirmed in writing.

14. Problems during the stay

Any problem with a bedroom, meal, bar service, hotel facility, activity or other element of the booking must be reported immediately to the relevant hotel reception, hotel management or supplier. Prompt reporting gives the service provider an opportunity to investigate and put matters right during the stay.

Where the problem is not resolved, the customer should also contact Party In Blackpool as soon as reasonably possible:

• Telephone: 01253 366280
• Email: sales@partyinblackpool.co.uk

Customers should retain relevant photographs, receipts and supporting information. Failure to report an issue during the stay may limit our ability to investigate it afterwards, although it does not remove any statutory rights.

15. Complaints after the stay

A complaint that could not be resolved during the stay should be submitted in writing within 14 days of departure. It should include the booking name and reference, arrival date, a clear description of the issue, when and to whom it was reported, any response received and any supporting evidence.

16. Third-party services

Accommodation, activities and other package elements may be delivered by independent hotels and suppliers. Party In Blackpool will exercise reasonable care when selecting and arranging these services.

Nothing in these terms excludes responsibility that Party In Blackpool is legally required to accept, including responsibility arising under applicable consumer or package-travel law.

17. Events beyond reasonable control

Party In Blackpool will not be responsible for losses caused by events outside its reasonable control where liability may lawfully be excluded. Examples may include severe weather, fire, flood, epidemic, government action, industrial disputes, civil disturbance, transport disruption, utility failure or other extraordinary circumstances.

Where such an event affects a booking, we will communicate available information and reasonable options as soon as practicable. This clause does not remove any rights that cannot legally be excluded.

18. Personal belongings

Guests are responsible for their personal possessions. Party In Blackpool is not responsible for loss, theft or damage except where caused by our negligence or where liability cannot legally be excluded. Losses should be reported promptly to the hotel, supplier and, where appropriate, the police.

19. Information and photographs

We take reasonable care to ensure that descriptions, prices and photographs are accurate when published. Hotel décor, menus, drink brands, entertainment, facilities and supplier arrangements may change. Photographs are illustrative and may show a room or layout that is not allocated to every guest.

20. Personal information

Personal information will be used to administer the booking, take payment, communicate with customers and provide the booked services. Relevant booking details may be shared with hotels, payment providers and other suppliers where necessary to fulfil the booking. Further information is available in our Privacy Policy.

21. Governing law

These terms are governed by the law of England and Wales. Customers living elsewhere in the United Kingdom retain any rights to bring proceedings in the courts applicable to their place of residence where the law permits.

22. Contact details